Peitu Compressed Sofa
Return Policy
Return Policy
At PeituCompressedSofa, we prioritize your satisfaction with our luxury sofas and chairs. We are committed to ensuring that you receive your products in perfect condition. However, we understand that issues may occasionally arise. Please review our return and refund policy below to ensure a smooth and hassle-free experience
We strongly recommend that you thoroughly inspect your order upon delivery before signing the delivery receipt. If you notice any issues or damages with your goods, please contact our customer service team immediately for assistance. Do not sign the delivery order until you are fully satisfied with the condition of the products.
If any issues are discovered after the goods have been checked, signed for, and received, you are required to return the products to our store for inspection or repair. We will work with you to resolve any legitimate concerns that arise post-delivery.
To be eligible for a return or repair, the product must be unused and free from any damage or scratch marks. The product will be inspected upon return, and any man-made or unnatural damages, such as those caused by impact, accidental damage, improper handling, scratches, cuts, or loss, will not be covered under our return or repair policy. In such cases, the return or repair request will be denied.
Returns or repairs are limited to the replacement of the same model, color, and size. We do not offer exchanges for different models or variations.
Please note that returns or repairs for display items, discounted goods, or products without the original invoice will not be accepted. These items are sold as-is and are not eligible for return or repair services.
The process for returning or repairing products typically takes between three to four weeks. The exact duration may vary depending on the type of product and the time of year. PeituCompressedSofa reserves the right to provide the final explanation regarding the return and repair timeline.
If any damage is discovered after the delivery receipt has been signed, or if you require replacement parts or repairs for any product, additional fees for inspection, transportation, or disassembly may apply.
PeituCompressedSofa reserves the right to make the final decision on all return and refund matters. Our goal is to ensure a fair and transparent process for all our customers.